Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United States : 1 - 3 business days
- North America : 1 - 3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
TruffleandFig sells Vintage items and Only Vintage items, we are not responsible for buyers use of such items. Etsy does not hold the seller responsible for things that are damaged by a third party i.e. USPS or UPS. TruffleandFig needs to go through the insurance process. Once TruffleandFig has confirmation from the USPS or UPS, as what steps need to be done to process the claim. i.e. Picking up the item or items, and photo's if needed. TruffleandFig will then proceed with the refund once the required information is fulfilled. Refunds will be issued in 7-10 business days, holidays permitting. Should a buyer run into a problem due to breakage of shipping, save all packing materials and contact TruffleandFig as soon as possible. TruffleandFig will contact USPS to attain reimbursement for damaged items. Shipping fees are non-refundable. If you have questions on Etsy's process they have advised to call 844-659-3879. TruffleandFig ships first class and priority. TruffleandFig provides tracking with all purchases. Apartments, condos, businesses will require a signature confirmation. It is the buyers responsibility to provide a correct and current address. Insufficient addresses (return) will be the buyers responsibility for additional fees. We do not offer returns, exchanges, or "Custom Listings" i.e. Buyers requests for discounts or free shipping. All sales are final.